Additional coverage if a traveler needs to return early from tour due to reasons of serious injury or illness requiring hospitalization. Antes del recorrido, el Lder del Grupo es responsable de: I had purposely booked a group tour because of the tour leader, ***. PDF EF Explore America - Amazon Web Services I was told it was added on because I booked closer to the travel date but that the charges would be taken off later. The flight the next day had a layover in Frankfort so we did not get to *** until 9 PM that night. My husband and I took a trip on May 14 - May 31, 2022. The complaint has been investigated and resolved to the customers satisfaction. I was supposed to travel to *** on a Study Abroad tour from May -June 2022 at a cost of $4049. He explained this is why I was the last person on my trip and therefore waitlisted. The remainder of the tour group will be required to quarantine on tour and adhere to testing guidelines for COVID-19, in accordance with local guidelines.From *** health care website (https://www2.hse.ie/conditions/covid19/testing/get-tested): "You do not need a test if you are:under 55 years of age with symptoms of COVID-19 and you are otherwise healthy age 55 or older and you are fully boosted, even if you have symptoms of COVID-19 If you have symptoms of COVID-19 If you have any symptoms of COVID-19, even mild ones, you should:self-isolate (stay in your room) until *** fully gone wear a face mask if you have to be around other people Do these even if you completed your first round of COVID-19 vaccination, had a booster, or had COVID-19 in the past. Flight delay coverage Thats why Group Leaders work closely with their Tour Director as the point person for each travelers safety and conduct. Please complete all applicable information listed on the attached claim form. I was promised a document within a week. After paying almost $10K, and my trip coming up, I cannot be assured the tour will even happen! >>, USA Trip You can find further details of the policy, coverage limits, and exclusions here. We got to the airport in *** and were told that our flight was cancelled. Refund outside the Cancellation Fee & Insurance - Refund of $1,698 and a AnyReason Protection Voucher for $1,000 per person With number 4 we are losing $3216 total. A su llegada, el Director de Recorrido revisar las precauciones de seguridad especficas de su recorrido. Peace of Mind Program Subject to policy limits and exclusions. We're sorry you have to file a claim, but we'll try to make submitting your claim as easy as possible. I would even consider using this company again if I could just get a refund. In looking at their US options - they are 3-5 days longer than what we had planned originally and often much more expensive. Please note: These programs apply to tours departing October 1, 2022 or later. I understand this is a bad situation but they not able to provide the tour offered and I think legally they need to provide a full refund (other than the insurance again). I don't want to leave my money with them with the possibility of future travel. To make a claim: Trip Protection You may fill out the When you enroll in Trip Protection or Basic Trip Protection before your Tour Finalization Date, youll have the option to add AnyReason Protection for $75. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website. 5. And, if you have any questions, we're here to help. Prohibiting Alcohol Form. Submit a Claim - Risk Strategies Travel Submit a complaint and get your issue resolved. Everyone needs travel insurance. Trip Protection allows you to help safeguard your investment with cancellation coverage for many unexpected situations that could prevent you from traveling or require you to interrupt your tour. She said: "I understand it was not your decision to cancel. Usted estar llevando su propio equipaje por los aeropuertos y hoteles, as que traiga justo lo que necesita idealmente todo en una maleta pequea y una bolsa de cabina adicional. My customer number is ***. So we rebooked for March this year. Missed Connection Claim. Tour interruption coverage How to file a claim Cancellations: 1) Contact EF to cancel your trip 2) Once you have cancelled with EF, fill out a claim form, which can be found at: www.sis-inc.biz/tours/efexploreamerica/ They did not. EF Covid promise:Illness on tour If a traveler is diagnosed with COVID-19 while on tour, the traveler diagnosed with COVID-19 will be required to isolate based on the guidance of the destination they are in. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. At that time I was charged $950.00 for my flights with this trip. Each time I was on hold for at least 90 minutes, usually over two hours, before reaching someone. I have paid $4,313 to EF from October -August . If you decided not to check a bag, remember to check Coverage for baggage, airline tickets, travel documents and valuable property in cases of theft or delay. You'll spend most of your time on tour exploring and learning, but you should also know what to expect when you settle in for the night. They also facilitate communication between travelers and families in the event of an emergency at home. Consumers in California may contact the California Department of Insurance hotline at 1-800-927-4357. Protection for your belongings Our tour leader, Kyri, was equally as fabulous. Global Travel Protection Plan | EF Educational Tours Canada I purchased the travel insurance as well. We are both paid in full for this trip, December 22nd, 2022. Risk-Free Enrollment Period. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. On the next day we didnt know how or when we would catch up with the tour, or if our missing tour days could be rescheduled. When I finally did reach a representative, they could not answer my questions as to why I had no flights. Coverage Claims | EF Explore America Global Rewards is EFs loyalty program to thank teachers for all that they do. and TP-401 et. Coverage options may vary or may not be available based on state of residence. He said he would call me today, but nothing so far. Form, Trip Cancellation, Interruption, Delay, or We booked a tour to ***/*** extension in 2021 and due to pandemic, changed date to Oct. 2022. I developed some minor cold-like symptoms day 4 of our trip and was instantly tested for Covid--as was my daughter, who had NO symptoms--and we were immediately told we had to quarantine for 7 days, test repeatedly, fly home lateand the tour left. 2. On 11/05, I spoke to *** who related EF now requires all travelers to be vaccinated regardless of other countrys requirements. 2023 Coverage and policy flexibility - EF Tours A few of those times I received an automated response but never a person responding. According to our analysis, EF Go Ahead Tours appears to be offering travel services on their website. They did reimburse us for that. Box 139, Commerce Court West Postal Station, M5L 1E2 Toronto, Ontario, Canada, through a Master Policy issued to EF Travel Canada Ltd. For complete terms, conditions and exclusions, please refer to the Chubb Certificate of Insurance below. Rebook to a future date or a different tour - everything would transfer over to a future date. I sent at least 10 messages through their contact us page. I received this information 16 days before I was supposed to leave for the trip for which I had paid in full. Cost: $299* Must be added at the time of enrollment . If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. Forms and Waivers | EF Educational Tours SAFETY NOTICE: ComplaintsBoard has analyzed EF Go Ahead Tours and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%. and I've been home almost a month now. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. I did not cancel the trip, they did. They told me each time that they would look into it and get back to me. I'd really like to have a full refund at this time, due to misrepresenting the tour, and not being transparent about customer's potention liabilities. EF Educational Tours - cancellation policy scam The business office for AHP is located at 16201 West 95th Street, Ste. We calculate that we should be reimbursed for one day of the tour, $350, plus the fee EF Go Ahead Tour charged us for booking the air flights. Educators who travel on an EF tour for students can complete EFs travel-based course to earn professional learning hours or points. So we want a full refund of $2037. At the last minute my first flight was cancelled. I called them to talk about getting a room together with my two travel companions, as we had booked the single rooms as suggested while booking the tour. Within 30 days I was told that 4 girls dropped out of. You can help protect your investment from the unexpected with our Travel Protection plan. That's why we offer the lowest prices possible while also providing our travelers with more choices for managing their payments. And our Global Citizen Scholarship Fund is designed to make that happen for more students than ever. The course, PDHU 480D: Interculturalism and Global Exploration, helps students explore their destination, challenge their own assumptions, and discover, Por ms de 50 aos hemos ayudado a maestros y estudiantes descubrir el mundo a traves de viajes educacionales de sumersin cultural. We book suppliers and guides on your behalf, provide a customized online account portal and mailed materials, have tour consultants and traveler support specialists available to answer your questions over the phone, etc." 210 Between the two of us we paid $4914 (tour and excursions only, not airfare) for the tours. The assumption must be made that since I did not mention my husband's info that I knew it he would not be traveling. *** advised she would listen to the recorded conversation with *** on 11/18. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. The agent would not offer me a refund. For a full and detailed explanation of insurance benefits, provisions, and exclusions from which claims are processed and coverage determinations made, please refer to the official plan document available at riskstrategiestravel.com/tour-programs/go-ahead-tours. EF GoAheadTours never contacted her about the change, and they never contacted me. I spoke with *** on 11/16 and I asked for the company to refund my tour price I have paid but they want to keep $300/person and not fully refund me. We believe we may be able to better assist you by phone.We thank you sincerely for your patience and look forward to speaking with you this week. Aug. 16, 2023 12:23 PM PT. I had flights scheduled with *** and they fully refunded me for those flights even though they were non refundable flights and Go Ahead should do the same if a customer requests it. *** got paid twice for my flights and offered nothing to me. Choose your EF tour However ComplaintsBoard has detected that: I have not heard from the business in response to my complaint. We had some excursions cancelled that we had purchased. The company advertised that they would take us to major tourist sites, such as *** and the Dead Sea. 4. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan - for further . We found clear and detailed contact information for EF Go Ahead Tours. All benefits are subject to the limits, terms, and exclusions of the policy. The message displayed on the app told me they would be uploaded on May 9. Signum International AG 2023. On the website, it states that we can request flights to that of traveling companions. "So, EF didn't follow their own policy. EF Go Ahead Tours has not responded to my certified letter nor my complaint with the complaintsboard.com. We're sorry you have to file a claim, but we'll try to make submitting your claim as easy I don't see us traveling with this tour company again - or we would simply take the original voucher. Checking the status of a claim If you have questions regarding a claim that has been submitted and is IN PROCESS, please contact the claims administrator - Seven Corners: Email: customerservice@sevencorners.com Phone: 1-317-582-2658 (Local) or 1-866-887-7148 (Toll-free) General questions 2022 Coverage and policy flexibility - EF Tours Our scan shows EF Go Ahead Tours website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Here, too, check your policy . I know it wasnt their fault about the flight but we feel we were cheated on the extension we paid for to go to *** and want our money reimbursed for that too. Summary of Coverage, Policy Number 9908-9942 (Purchased between February 1, 2022 and January 31, 2023), Certificate of Insurance Provides benefits related to hospital bills, doctors' fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Mtodos de pago aceptados: Visa o MasterCard, tarjeta de dbito/cajero automtico y cheques personales. Bus tour with EF go ahead tours from May 12-May25, 2022 to ***, ***, ***, and ***. Claim Filing Instructions Claim Filing Instructions Medical Expenses You received medical treatment while on a covered trip. The domain associated with EF Go Ahead Tours is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence. Go ahead Tours charged for a trip and failed to apply proper credits. I am so frustrated. Let us guide you to the perfect plan for your I purchased business class seats for myself and my family. EF Go Ahead Tours earns 100% level of Trustworthiness. Prior to tour, the Group Leader is responsible for: Even if we'd been allowed to return home on time it would have saved me thousands of dollars. Tour cancellation coverage I never received a call nor was the person kicked off the tour. She advised $300 pp for cancelation fees and $379 pp for travel insurance would not be refunded. Both Protection Plans contain insured components underwritten by United States Fire Company and assistance services provided by EF Explore America. This insurance is designed to protect you in the event of any unexpected illnesses or accidents that may occur during your trip. If you have no other insurance, submit your medical bills that include the date of service, the billed amount, the type of service, and diagnosis. Baggage and property coverage All rights reserved. ET. I have may 4 inquiries via phone calls and *** messenger. Your Certificate ID and plan name should be on your puchase confirmation email or ID This brochure contains a brief description of insurance benefits underwritten by USF, 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724. When I asked the tour director to enforce EF's covid policy re: this sick tour participant, he flippantly responded that "covid was a government conspiracy." Your Tour, Lea este articulo en espaol I was just hung up on by GoAhead Tour when I insisted on confirmation of my fathers reservation which they have the full payment for which is over *** plus my fee. However, this exclusion will be waived if you purchase Trip Protection during the three-day Early Enrollment window and insure all prepaid trip costs that are subject to cancellation penalties or restrictions. Protection for your belongings Mass. Attorney General Secures $1.4M More in Refunds for - NBC Boston Tenga en cuenta que es posible que no todos los grupos estn alojados uno al lado del otro y pueden, Para viajeros independientes EF Educational Tours (US) - Risk Strategies Travel Thank you Hello Virginia, EF will make every effort to accommodate revised tour requests. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions please visit this page. Claims forms, instructions and helpful links are listed below for your convenience. We have modified our policies so that the withdrawal fee from your tour is the lowest tier possible, which is your trip deposit amount of $300. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. Haciendo equipo con su Consultor de Viaje, maestros encuentran o crean , Creemos que cada estudiante debe tener la oportunidad de viajar. Calcetas y ropa interior, Lea este articulo en espaol Deadline to enroll: Tour Finalization Date. Credit vouchers will not duplicate amounts already payable under the insurance portions of your plan. PDF Claim Filing Instructions - Amazon Web Services The Travel Protection plan and the Travel Protection Plus plan are non-refundable 10 days after purchase date. Complete a Claim Form and attach all the documentation (including but not limited to bills, medical reports, death certificate, police or insurance reports, receipts, school board cancellation letter, etc. Find your required form to file a claim due to a medical claim, cancellation delay, interruption or lost baggage. She assured me I could reschedule a tour and would not lose any money but transferred in full towards another tour in a credit voucher. Its possible that you may have more than one type of claim to file. If you have any questions, we're here to help. For starters, the guide did not take us to ***, citing very vague "safety concerns." A group tour was purposely booked so that we would have the particular tour guide, ***. You can file a claim right here in just a few simple steps. al. This tour is not cheap, in fact, we paid over $5,000 for it so that we didn't have to worry about anything. I immediately reported it to the tour director who had mentioned this person will be removed from the tour because they have caused a few problems beforehand on the tour. Non-US residents a copy of your passport*. Terms of Use | EF Go Ahead Tours We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Go Ahead Tours, Take control of your profile: address complaints and engage with reviews, Overview of EF Go Ahead Tours customer experience. All rights reserved. And if you have any questions, we're here to help. I reached out to EF Go Ahead Tours starting in mid-May to see why my flights were not uploaded to the app. Were covering: Ya es un miembro? Thats why as the world changes, so do we. My mother and I have our own health insurance and I never requested this. It was received by them on 8/17/22 and I have not received a response. Pack light! The company also assured tour participants of its covid safety measures vis a vis its "safe traveler agreement," which required us to wear masks, test upon developing covid symptoms, and isolate upon receiving a positive test result. If you wait longer than one year, your claim may not be paid. DISHONEST company. We only had 1 day in ***. I also purchased travel insurance for both of us at $165 pp. I contacted EF Go Ahead tours 3 to 4 months ago regarding a private tour of three National Parks, ***, *** and Glacier for 8 friends. 321. Tour cancellation coverage You can place your reservation on hold through May 31st. This complaint was posted by a verified customer. Option 1: Pay in full at enrollment (free) EF Go Ahead Tours: Complaints, Customer Claims, Free Resolution I my opinion the only reason we wound *** in this problem was the incompetence of their customer rep. This insurance is designed to protect you in the event of any unexpected illnesses or accidents that may occur during your trip. As such, My integrity is being questioned. Your Account Manager will be at the ready to assist with everything from travelers payments to insurance options and so much more.Mentorship opportunities You'll meet and connect with our Global Ambassadors. Mientras que el Lder del Grupo y el Director del Recorrido trabajarn juntos para proveer una experiencia divertida y segura, todos los individuales del grupo deben cooperar y demostrar buen sentido comn al viajar. We rebooked and bought more insurance. Choose all appropriate options and be certain to mark the EF Tour program box at the top of the form that references your tour division. And, if you have any questions, we're here to help. My tour was supposed to leave June 23. GAT and its employees may offer and disseminate travel insurance under the direction of Risk Strategies Insurance.
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