More foam than just a single bottle (which everyone knows won't last the duration of treatment). Every time I smile my teeth look like a rabbit!!! Your IP: My Dentist is who knew my bite wasn't correct. Thanks for your feedback, Corey! When wearing them, they cannot be noticed. I think Candid would do well to offer more whitening options throughout treatment. This made it difficult to floss, and honestly, the appearance has always bothered me. I'm looking forward to getting to my last step and being extremely happy. Just wasted my life.Please listen to me and NEVER get involved with them. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. Amazon improves the customer reviews experience with AI Then, I moved on, every 2-3 weeks I would upgrade my retainer until I completed the process. Thanks for your feedback! We really appreciate it, and are so glad you're happy. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. Thanks for your feedback, Pia. 139.59.156.75 Thank you for your feedback. Here are 8 tips for writing great reviews. So far so great! Hey I'm truly unhappy with the service .it's been almost two years and I'm still on step one. Two months in, Ive had a good experience working with Candid. My only wish is I could email them directly back from the feedback I get on my routine scans. I have always hated the gaps in my teeth, they are disappearing now!!! +1 844-295-6915 POSITIVE COMPANY toll free Phone number 8442956915 has positive rating. As soon as you pay, they are done, and they will ghost you. Thanks for your feedback, Jamie. If you don't follow rules well then this is not the company for you. Thanks, Stephanie! Sign up to get the latest updates from CandidPro. Verification can help ensure real people write reviews about real companies. Candid's affiliated orthodontists provide a full telehealth service that does not require seeing a dentist or orthodontist in an office in most cases. Contact us | Candid Well the app didnt work. We also ensure all reviews are published without moderation. The whitener is very mild (other whiteners caused my teeth to be very sensitive), but using it only 1x/day doesn't appreciably seem to be enough for more than freshening the aligners. My teeth grind together and I can barely chew. No one ever got back to me. My goal for my wedding was perfect teeth, and Candid got me there. Amazon Imposing Fee on Sellers Who Ship Products Themselves Philips Zoom Whitening treatment is now available with custom trays through your CandidPro doctor. The monitoring by orthodontists while being able to be monitored remotely was the reason I chose Candid. the worst most stressful to deal with, now the excuse is i need a cleaning to continue my refinement when i floss and mouth wash and brush my aligners with tooth paste and get great feed back on how i maintain my teeth. So far so good ! Candid alignment system works JUST as advertised! Candid is scam and remote orthodontia should be more regulated to ensure these companies are actually held responsible for the garbage treatment theyre providing. Reach out if you need anything! Companies can ask for reviews via automatic invitations. Since the closure of a number of their studios, if you ever run into an issue, do not expect to receive great or even adequate customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Let's see if they'll refund me for it if it ever shows up. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore not allowing refinements after 2 rounds. Thanks for your feedback, Kristin. Find out how we combat fake reviews. Get a free Virtual Credit Card to signup for Subscriptions. However, towards the end of my treatment I ended up with a gap in my front teeth which I never had. Thank you for your feedback. The feedback comes quickly when questions are asked or photos sent in, and the notes and comments they offer are always very helpful. Candid Customer Care The waiting process in between purchasing the starter kit and receiving your Candid aligners is around 2 months, which is average. Read the fine print and dont pay all up front. I wear my retainer nightly and have replaced every 6 months. I had to do a second round, and they are still not straight, but as others have mentioned, I was sick of dealing with them. Instead they try to put it on me saying that i had agreed to the treatment plan and they had told me (im sure somewhere in fine print) that the correction wouldnt be perfect. 2023 Trustpilot, Inc. All rights reserved. Now they won't answer to any of my messages besides the same message, that my treatment is complete. As always, please give us a call at 1-844-295-6915 if you need further help. Thanks for your feedback, Denise! As always, give us a call at 1-844-295-6915 if you need help. Articles for support agents. Once the treatment time is up, they will no longer assist you (best for their interest). Do not use candid ever. We really appreciate it. And even then, they drag the process out so it takes weeks to get an answer. with the impression that they've fallen through some customer service cracks. The explanation for that was not convincing based on the initial agreement. Since then it's been smooth sailing..I love watching my progression and I find myself smiling alot more..it has given me the confidence to feel good about myself once more..Can't wait to see the final outcome..Thank You Candid! They have been timely on scan updates and are very quick to provide feedback. Based on your preferences, risk tolerance, and time, we provide efficient ways to manage your money. Numerous attempts to get the aligners properly fitted did not get fulfilled. According to Candid Co. there is nothing they can do since my treatment ended, even though this is an issue the "orthodontist" should have noticed. 67% will pay more for convenience. The only thing Im not too crazy about is the orthodontists check ins and messages seem a little too uniform and not personalized at all. Hi Shirley. It's not too painful, the aligners are easy to wear/clean. So far so great! When youre happy, were happy. So, this grandma got Candid aligners. Im very happy over my aligners and that they dont have hooks mounted on my teeth like other brands. However, because of privacy concerns, we can't comment about patient care on public channels. Thanks for your feedback! The material they use for retainer is cheap and brittle didnt last me three months before it cracked all over. Also. I received my aligners on 2/15/22. Well it has been now 2 whole months, I have been reaching out almost weekly to check on the tracking number and always get told that I will receive an email within 24 hours and have not received a single thing. Im noticing the positive changes in my smile and they have given me clear instructions and answered every question I have had. Into my 5th tray. We appreciate it, and will pass it along to our care team. Roger Bootle 20 August 2023 . App is intuitive and easy to use. Anyone can write a Trustpilot review. We'll pass it along. Their advertised cost adds up to $1995- this includes a $95 modeling kit to help you create molds of your teeth, a free initial assessment from an orthodontist, a free treatment plan if accepted, and $1900 or $80/month for your aligners. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. US 3 days ago do not trust them Although I had progressed in my treatment, they decided to discontinue, although previously they told me I had the right to the second step of the refinement. Thanks so much for your feedback! Candid Hires Industry Veteran to Launch Their New Professional Product Your teeth won't end up the way you want. I'm very pleased with the results so far (I'm about 2/3 of the way through my treatment). We really appreciate it. You will regret dearly. Any excuse they can give to not continue my treatment that is already contracted theyve tried to execute! Thanks for the feedback, Megan. They will say, " See your local dentist for additional treatment." This whole process is very worthwhile! Whereas Invisalign patients only see their doctor once a month or else, every two weeks I take scans from home and receive personalized comments/direction from my Orthodontist. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Latest updates make instructions even clearer with regard to video capture reviews. I received a great promotion, and my aligners arrived two weeks later. It has been over a month with no retainer. I used the whitening system first with great results. Call us, email us or contact your Customer Support Rep to learn about our new chat feature. Fantastic customer service. Anyone can write a Trustpilot review. candid does ABSOLUTELY NOTHING to accommodate me as a patient. First set of aligners did a poor job and my teeth were not aligned well. I know the pain is a necessary part of progressing forward. It has nowbeen 3 years and I am still waiting for them to send me an impressionkit so we can correct my original treatment plan (for the fourth time). This whole process is very worthwhile! But one it ismy experience with candid started out great. Candid Co. offers affordable and effective teeth-straightening solutions by partnering with licensed dental professionals. I use orthodontist wax to help with the cutting of my tongue. Our plans are aimed at reducing risks, increasing profits, and building net worth. Theyd asked for 3 sets of impressions, X-rays, pictures, and intake forms. now im stuck mid treatment, with no options and im paid in FULL! You've got this. The customer service representatives have been helpful so far, and i really feel like the product itself is working and Im seeing the results. Hi Cindy. Apparentlytheir "orthodontists"don'tknow what they are doing when they create your treatment plan and approve the design of your aligners. And? I did everything right and by the book. So far I haven't had any problems with my treatment. We also ensure all reviews are published without moderation. I have done that serval times, but I have not received anything with a welcome link. Candid and its affiliated orthodontists aim to provide high quality services. I use the over-the-counter painkillers every time I start a new set of aligners. We so appreciate it. Here are 8 tips for writing great reviews. Let's get you to the right place for doctor services. When wearing them, they cannot be noticed. It doesnt feel like its a real person monitoring my treatment, which concerns me a little as i was told an orthodontist would closely monitor the treatment. Your real card info stays hidden. As always, please give us a call at 1-844-295-6915 if you need further help. Hi Sara. Then, I moved on, every 2-3 weeks I would upgrade my retainer until I completed the process. Great customer service. Get clear braces without in-office visits for 65% less than a traditional orthodontist. Disclaimer: Tenereteam is registered trademark of Tenereteam.com. I'm in the midst of treatment right now and so far everything has been near perfect! I see the changes in my teeth spacing and it is accomplishing what I wanted. health care. Candid Co.'s affiliated lab 3D prints and . Wow. Candid Employee Reviews in Columbus, OH - Indeed Hi Brandi. So they would say, hey, you're teeth aren't straight. The scans are easy to complete and I've gotten used to wearing them. I recommend candid to everyone. Thanks for your feedback, Susan! Free shipping It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating. Glad to hear it, Derrick. Deteriorating standards are further proof of broken Britain where nothing works anymore. The explanation for that was not convincing based on the initial agreement. Same experience as the other negative reviews. I have a few more months left so let's see. Candid aligners cost $1,895, and they can be paid in installments of $65 per month. I prepared myself with over-the-counter painkillers, a variety of instant flossers and mini toothbrushes, but have had to use only the over-the-counter painkillers. now im stuck mid treatment, with no options and im paid in FULL! Thanks for your feedback, Luis. Since 2022, delivering a high-quality clear aligner experience through dentists has been our main focus. Im surprised i dont have bacteria being in this same tray for so long 22 hours a day they are now broken! As part of that commitment, our signature aligner treatment will now be branded CandidPro. Candid alignment system works JUST as advertised! Though, my first impression kit got lost in the mail for weeks they eventually had to send in a new one. It's also very difficult to due thus virtually. Here are 8 tips for writing great reviews. If you are a CandidApp: Remote Monitoring customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CandidApp: Remote Monitoring. Verification can help ensure real people write reviews about real companies. Awful company that I wasted $2300 on! Candid Co. Raises $15M in Series A Financing - FinSMEs Doesnt seem like that was their fault tho. You can never get in touch with an actual orthodontist directly. Get clear braces without in-office visits for 65% less than a traditional orthodontist. Thanks for sharing, Cat! This phone number is mostly categorized as Company (6 times). 45 S Arroyo Pkwy, Suite 112, 91105 Pasadena, CA, US, 3535 Peachtree Rd NE, #320, 30326 Atlanta, GA, US. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. For one, its against their policy not to follow the app. However, I'm definitely excited to see the final product and whether or not these are better for moving teeth than braces or other competitors. It's really more about feeling like an orthodontist actually is looking at all my scans and not a robot. I called Candid customer service three weeks later to notify them that I hadn't received any correspondence. I would NOT go with this company if youre considering them. We really appreciate your feedback. We appreciate your feedback! Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. Get clear braces without in-office visits for 65% less than a traditional orthodontist. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Annual earnings . And I finally got my confidence back. Im half way of my treatment , I see a lot of improvement ! And apparently didnt get back to them in time so I have to love with this gap now. I started going to the gym more, I started eating . Customer Support 1-800-750-0494 If you are a current Candid Color Systems customer we can help you with things such as questions about website orders, shipping, account changes, rush orders, custom orders, and software training. We have over 1,000,000 users and companies will listen to us. How are they stillnin business??? candid does ABSOLUTELY NOTHING to accommodate me as a patient. The retainers are easy to install and remove. As always, give us a call at 1-844-295-6915 if you need help. Be safe from hackers and unwanted bills. It was just too much. Nope. It's really unfortunate to pay for a product and not being satisfied. When I went to go order a new retainer they had completely deleted my login data and my profile for my customized retainer I paid an additional 600 for on top of their main treatment plan. Im worried now after reading more of the reviews, that if I need a replacement retainer, I wont get one and my teeth will shift. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Rating: 4.7 - 13 Reviews. They hide behind technology. I am so impressed with Candid and happy in my decision to use their product/service. Thanks for your feedback, Susan! Each tray has bent along the fringe. I've sent it along to our care team for further review and follow-up. Can't wait for the final results. Candid Reviews | Read Customer Service Reviews of candidco.com - Trustpilot They would help me when I lost some of my retainers and refused to resend any because my treatment was finished. Although I had progressed in my treatment, they decided to discontinue, although previously they told me I had the right to the second step of the refinement. $3,500+ Visit Candid Candid and SmileDirectClub are both convenient alternatives to traditional orthodontic options like braces or Invisalign. It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating. At my consultation appointment, the staff was so friendly, the space was clean, and the process was simple yet impressive. The Candid clear aligners company was founded in 2017, with the aim of giving patients a way to straighten teeth without going to the orthodontist, and without having to pay as much as you would for in-office clear aligners like Invisalign. After now two years of treatment midst refinement they tell me oh im done, business model has changed, cant talk to an ortho, i had to switch states if treatment because my ortho quit, now they have come up with every single excuse to not continue my refinement phase, ive been in the same tray now for almost four months, the service representative's "liaisons" stupid are the absolute worst. As soon as they get paid, they stop caring. Well the app didnt work. of CO2. You can also keep up to date on other Candid Co. deals from Tenere. Your chat was disabled on a past weekend, no one was available during posted hours. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Candid Co. 100% Contact Match I only ran into a slight problem one time. Custom-made to ensure your teeth maintain their new position, Candid retainers are the simplest way to keep your smile in peak condition. Apart from that, I have one tooth hitting the back of my other tooth when I chew oh and now, my bite is off and my jaw pops when I chew and it hurts 24/7.
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