Travelers! I was seriously considering backing out but decided to go anyway.They finally posted the hotel and many of us were freaking out because it wasn't even in the ******* region. Put just $99 down That's all it takes to secure a spot on one of our group tours when you sign up for AutoPay. Last year, I went on a London, Paris and Rome tour through Go Ahead Tours. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. Per ********************************* Traveler Support Specialist, EF Go Ahead Tours, I could only get the $6,324 (from 3/1/23 payment) refunded to my credit card along with $1365 from the first tour's payments. There's also the option of organizing faith-based tours! The voucher amounts reflect our standard cancellation policy and Peace of Mind Program that you can find in our booking condition at www.eftours.com/bc. All rights reserved. Fantastic trip that was exhausting. I told her this usually happens about a month out.I was told "We are still syncing-up". "Everything you'd want to pack in a six-day trip.. This being the case, the Tour Director is always with the group during included highlights like *****************, the ********************, the ***************, city tours, etc.however during free time or while taking travelers to additional excursions they may only be available in case of emergency. EF Educational Tours Reviews | Read Customer Service Reviews of www Our staff invest thousands of hours every year planning and iterating the details of every tour to ensure they are the best, safest, and most meaningful experiences for the students and educators who travel with us. EF Educational Tours 1.6 (202 reviews) Unclaimed Historical Tours, Walking Tours, Travel Services Closed 9:00 AM - 5:30 PM See hours See all 55 photos Write a review Add photo Costa Rica and had so much fun!!! Regarding your cancellation,our records show that you did end up canceling your tour due to an unrelated personal family matter on the day of departure rather than due to this flights concern as you mentioned. When reviewing our Incident Reporting tool and our post tour evaluations, we cannot find any reports of illness on this tour from any travelers or from the Tour Director. I stressed that I did not cancel the trip, that they canceled the trip. For information on filing a claim, visit the Coverage Claims article. PDF EF Complaint - Universal Hub | All Boston, all the time We do apologize for the time it took to get this done and the aggravation caused by the first consideration of assessing the rebooking fees to the travelers. If you happen to experience any sort of interruption on your trip, you will not be reimbursed a cancellation fee by Seven Corners. One of the Dentons' three tickets was put on a credit card, which allowed them to file a dispute. I have been told that a check for$1,365.00 will be mailed. The most significant similarity between EF Go Ahead Tours and EF Ultimate Break is that they are managed by EF Education First Tours. BBB Business Profiles generally cover a three-year reporting period. First of all, this response in contradictory to the response via email which stated that one of the hotels DOES NOT meet EF's minimum standards. The Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure, for any reason. Thank you for contacting us on the Better Business Bureau. Overview Traveler Reviews Editorial Review About Go Ahead Tours Trips & Specials Trips other travelers liked See all 17 trips Ultimate Ireland (Small Groups) Group Tour 13 days $7,775 10-day Morocco Itinerary from Casablanca Private Guided 10 days $0 Japan Highlights 14 Day Tour Small Group Tour 14 days $2,519 Northern Lights Escape And Denton said she hoped others could learn from her familys experience. First,we would like to apologize that the location and quality of your hotels did not meet your expectations. Not only were we not on the *************** (hence, the name of the tour) but the hotel was located at an off-ramp of the freeway. The itinerary was amazing. This Future Travel Voucher has a refundable portion of $1365 and a non-refundable portion of $2080 (this includes the non-refundable Global Travel Protection Plan). Go Ahead Tours vs EF Educational Tours Compared | Travelstride All reviews and recommendations are independent and do not reflect the official view of Pilot. Sign into see which companies give additional savings to Travelstride Members (its free), Greedy Unethical Company Keeps Your Money When They Cancel Trips. So that is why I think we should be issued a refund in full (I would agree to less the original Non-refundable deposit of $95). The Travel Protection plan and the Travel Protection Plus plan are non-refundable 10 days after purchase date. Help Center: Coverage and policy flexibility. My biggest problem with EF starts 3 weeks before we left for the trip. If you are a resident of Missouri, Minnesota, or New York and would like to purchase AnyReason Protection, you can call Go Ahead Tours at 1-800-597-0350. I just got my appeal denied because I'm pregnant. We will keep your vouchers on file with us if you do decide to use them in the future. Change the travel dates or tour itinerary of your groups current tour; or, Cancel your tour with each traveler receiving a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or, Cancel your tour with each traveler receiving a cash refund for all of the money paid to EF less $350*, Cancel off your tour and receive or reinstate a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or, Cancel off your tour and receive a cash refund for all of the money paid to EF less $350*. 1. And what about the Insurance Protection I bought? Mass. Attorney General Secures $1.4M More in Refunds for - NBC Boston They want to know what theyre getting and what they're paying for, she said. I just want the difference in hotel costs between ******** and where we actually stayed plus the $70 I paid out of pocket. A great benefit of joining an EF Go Ahead Tour is that they allow travelers the benefits of hosting a free private tour with larger groups., However, are the experiences they're offering for you? NBC 5 Responds has received more than 40 complaints from across the country about both EF Educational Tours, the company's international division, and EF Explore American, its domestic travel division. The communication on your file shows that you are intending on filing or have filed a claim using your Trip Protection Plan to cover the fees associated with this cancellation as outlined in the Terms and Conditions you agreed upon on January 16, 2023. But, if you still prefer a guided tour with some level of flexibility, EF Go Ahead Tours is definitely a choice to consider., EF Go Ahead Tours is one of the world's largest tour companies that host small group tours with unique, authentic experiences. and senior editor for The Points Guy. I searched the exact flight the rest of my group is taking, and turns out there are over 15 seats STILL available! In this case, small group tours offer a more intimate travel experience. EF Tours issued the following statement to NBC 5 Responds.The health and safety of our travelers and staff have been our top priority for more than 55 years. The Dentons have joined a class action lawsuit against EF Education Tours International, along with about 60 other families across the United States. There's a list of FAQs below related to the trip and other similar tours for you to compare and choose from.. Besides travel, she also writes about economics, business, and linguistics. We did not cancel our tour (even the first tour). Meaning, one airline sells the flight and another airline operates the flight. It is EF's fault that they did not realize our hotel was double booked when I gave them 3 chances to realize this ahead of time. Paris Neighborhoods Guide [2023]: Top Areas to See + Skip! We sincerely hope that everything went smoothly and that all is well now. I know for a fact that the difference in rooms was much more than that, therefore, EF is profiting off of our bad circumstances, which is simply unethical. We may earn a small commission fee with affiliate links on our website. EF EXPLORE AMERICA - 48 Photos & 137 Reviews - 2 Education Cir - Yelp Overall, the tours are ideal for anyone, really.. EF provides an exclusive Peace of Mind program to account for such situations. Going guided takes the guesswork out of travel, but we don't think convenience should come at the cost of your independence. These programs apply to tours departing before October 1, 2022. Background checks on adult travelers Thank you again for reiterating your concerns with us here on the Better Business Bureau as customer feedback is the cornerstone of our decision making when addressing changes to policies, itineraries, vendors, etc. 7 7/6/2023 Review for England Ireland Scotland tour..Rae Webster was undoubtedly the best tour guide ever! Tour interruption coverage I would think since EF cancelled the tour, we should get all our money back except for the Non-refundable deposit. There is no full refund due from EF and the options given to you remain, per our Booking Conditions. Not sure what that meant. I wanted to cancel the trip entirely, but but due to it being 9 days before departure, apparently according to their "contract" I would only be eligible to get 50% of my money back even though I purchased an insurance policy. This program is automatically included for travelers within these departure dates and can be enacted at the group level and specific options can be implemented at the individual level. Please call us at ************. We'd be protected in case the trip was canceled, Denton said. Save up to $700! Please select the region that you would like to explore today. Privacy Policy. As you have experienced, ******, *****, and **** are all very large cities with points of interest spread throughout the metropolitan area surrounding them. Group trips for solo travelers provide ample privacy while facilitating socialization. We do hope to see you traveling again soon, be that with Go Ahead or not. This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. The 3rd attempt was after I cancelled our tour. Find your required form to file a claim due to a medical claim, cancellation delay, interruption or lost baggage. I have spoken to the business about my complaint but it is not resolved yet. Sign in to see which companies give additional savings to Travelstride Members (it's free) Unlock Savings Reviews & Ratings 3 88 reviews 50% Recommend Value 2.9 Guide 3 Activities 3 Lodging 2.9 Transport 2.9 Meals I purchased 2 traveler excursions from EF go ahead tour to ******, ***** ****. First Tour Terms First tour Terms & Conditions *Receive a $150 credit per person, on all departure dates with promo code 1STTRIP. Travel requirements and updates COVID testing, travel documents, health forms, entry requirements, and visa info. We highly recommend EF Go Ahead Tours to anyone looking to plan a stress-free and enjoyable guided tour of the world . We both made it clear the final payment would not be made without confirmation that we were on the same flight. BBB directs its services to businesses and consumers in North America. Speaking on behalf of Educational Tours, and the originally booked tour to ******, ******, ******, and ********, ****'s account was issued a voucher with refundable and non-refundable portions. Why? Please begin by refreshing the page to see if your location populates the Near field. Is Puerto Rico Safe? Policy terms, conditions, and exclusions apply. We were told we were staying at ******** Blu but this did not happen. Please feel free to reach out to our Customer Loyalty and Engagement Team upon your return should you like to provide more feedback on your pre tour experience as well as how things went on tour. I booked a group tour of Europe with EF Go Ahead Tours (costing $6,772) under the guise of traveling/flying together as a group. . While details remain scarce and representatives from Vantage are so [] Your flight team taking over a week to solve an issue that could be solved in a phone call (based on two calls Ive had with *************** themselves) and that no one in customer service seems remotely concerned at the amount of time this is taking is absolutely unacceptable. We will need to redeem your voucher for a cash refund. It also provides both private and group tours. Health and safety are subjects that are of critical importance to EF Go Ahead Tours; to such a large degree that we have a Safety and Incident Response team, an Emergency Response team, and an On Tour Support team to ensure that our travelers have the best experience possible.We also have set protocol for communicable illnesses. I asked 3 SEPARATE TIMES for my confirmation number with ******** Blu, as I was coming a night early and I wanted to stay in the same room. "For customers who prefer a cash refund, we are returning every dollar that we have not already spent on planning their tours. Responding to your consumer needs and connecting you to your money. Hence, many travelers resort to planning their trips by themselves using helpful apps likePilot. I have not yet received any response since submitting the insurance claim. It is important to remain professional and productive when participating in the BBB complaint process.FAQRegards. Thank you so much for taking the time to provide your full feedback as customer experience is the cornerstone of our decision making when it comes to itineraries,vendors, and policies. Additional coverage if a traveler needs to return early from tour due to reasons of serious injury or illness requiring hospitalization. EF Go Ahead Tours identifies itself as the 'older sibling' of EF Ultimate Break. Tours & Operators on Travelstride Awarded and Featured by: 2023 Travelstride. I have called EF several times, and they have taken over a WEEK to send a confirmation email for an alternative flight (that I searched for myself)! It is available for both Android and iOS devices., You can browse for tours byDestinationorTravel Styleson the website. Thank you for contacting us here at the Better Business Bureau. Sales promotions are not redeemable for cash. This promotional offer may not be combined with any other promotional offer, including Group Coordinator and Group Benefit programs. We acknowledge that one hotel was outside what would be considered walking distance, given the condition that you describe, however we see that the Tour Director did try and assist travelers in getting to points of interest without high expense. Thank you for reaching out to us on the Better Business Bureau. May 11, 2020 . Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. We are glad to see that you made it safely to tour with your group and we hope you have an amazing time on tour. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. When looking at the quality of the rooms, amenities,and services of the hotels booked they are well within our quality standards set by EF Go Ahead. At the moment, theyve been given a conditional credit. Emergency evacuation coverage Your Group Leader enacted our Peace of Mind Program at 46 days prior to departure. What are the pros and cons? 5. Hmm, we are unable to find this tour. All Go Ahead Tours include: Smaller groups, capped at 38 travelers. I have not heard from the business in response to my complaint. I have bank statements that show we paid $3445 to EF educational. This greedy and unethical company is being sued for keeping money from school children and their parents after the company canceled trips due to Coronavirus. Your Group Leadermay choose from the following options:45 days or more prior to departure Work with EF to modify your groups current tour itinerary and dates, or find a new tour, and apply all money paid to the new tour Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased travel protection plan Cancel your tour with applicable fees under the Standard Cancellation Policy. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. Up until 110 days prior to the departure of your tours original departure date, your Group Leader can enact the COVID-19 Peace of Mind program on behalf of your group for any reason. EF would not cover the cost of the flight and tried to charge an ADDITIONAL $1,275. Trips scheduled to depart March 1 and beyond with bus travel: Cash refund option equal to all monies paid to EF, less $250. As long as we weren't choosing to cancel the tours with the Global Protection Plan we would be covered. Free Brochure | EF Explore America June 4, 2021 the Colorado Attorney General Phil Weiser announced that, because of an agreement with his office, a Colorado travel company, EF Institute for Cultural Exchange, Inc. which is. EF canceled both with no consultation to us. . Filed: March 17, 2020 3:20-cv-00508-GPC-BLM Read Complaint A class action has been filed over an educational travel company's alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. None of these flights were with the rest of my group. We are sorry for the frustration and miscommunication you have experienced due to your flights and ticketing issues. EF/GOAHEAD TOURS - 29 Reviews - 2 Education Cir, Cambridge - Yelp Help center Please continue to let the Senior Team Member you have been working with know if you need any additional support documentation for your claim or assistance. Careers at EF. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . EF TOURS horror stories | FYI: regarding the class action lawsuit BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. "A lot of travelers are finding out their travel insurance Last minute changes OK. I have reviewed the fees and transactions and can assure you that the charges incurred for the new ticket are strictly through the airline and Go Ahead has waived the standard $75 service fee for you.To prevent any future errors please be sure to reach out to us before your tour finalization date through any of our channels such as the Go Ahead mobile app, our website chat feature ***********************************************************************************, calling in to our Traveler Support team at ************** (we are available weekdays 9 am - 7 pm EST and Saturdays 9 am - 5 pm EST), emailing our Traveler Support team at ******************************************** messaging our service department ****************************************************************, or contacting the *********** on our website. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. View your tour - Educational tours for students | EF Tours The reason changing the name on the booking is not possible without purchasing a new ticket is because this is a code share booking. New travelers who enroll on an EF Explore America Tour no later than May 1, 2021, had the option to cancel their tour for any reason prior to August 1, 2021 for a full refund of 100% of the monies paid to EF. It is important to remain professional and productive when participating in the BBB complaint process.FAQRegards. At the top of your Chrome or Firefox window, near the web address, click the green lock. Help center. We understand that you applied that voucher in the amount of $3280, everything less the cost of the insurance, to a Go Ahead tour. EFs unmatched global presence If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Here's our review of EF Go Ahead Tours!, EF Go Ahead Toursis a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. Concerning the health and safety you describe in your letter. Individual Coverage 4. General Liability Coverage For trips departing on or after May 15, we are refunding everything less $500. England, Ireland and Scotland were each beautiful and interesting in their own way. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. We had to pay out of pocket for new flight tickets plus pay for meals and 1 hotel night, total $1,821.82. hotel that was decent was London. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. Next email said that the check couldn't go through till next Friday & then listed an address which has the wrong state! Guided Tours & Group Travel Tours | EF Go Ahead Tours View your tour. 2023-06-07 Do Not Book with this company or Seven Corners Insurance "Do not travel Go Ahead Tours or enroll for travel insurance with Seven Corners. Businesses and Customers should be civil, courteous and polite in their responses to complaints. Log in to your account to view your travel coverage details. Both plans include coverage in the unlikely event a traveler should need to return unexpectedly back to his/her departure gateway (airport) due to a natural disaster or unrest. Travelers are going to demand more transparency and travelers are going to expect to see that without having to dig for it. International Association of Better Business Bureaus. In addition to covering many destinations worldwide, the tour company also offers a diverse range of tours. All rights reserved, The No Surprises Act makes changes in reporting medical debt on credit reports, How to protect your electric vehicle in extreme heat, Metallica makes major donation to Tarrant Area Food Bank after Arlington shows, Tropical Depression 9 forms in Gulf of Mexico, expected to become Tropical Storm Harold, North Texas atheist group denied use of downtown Fort Worth banners, sues city. To be eligible, the traveler must have been enrolling on a tour with a scheduled departure date between October 1, 2021 and September 30, 2023. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. Not sure when you enrolled? I replied "I didn't know what that means". See details. I'm sorry but that still doesn't make sense with the situation. Not only did this cost me $70 personally, in addition to the profit EF now kept from what we paid for ******** Blu and what they paid for a 3 star hotel, the time wasted was over 6 hours over 2 days of our previous time abroad. When looking at requiring masks we always make sure to follow CDC regulations and guidelines as well as the local regulations and guidelines when we require masking. To get started, review the policy page to find information specific to when you purchased coverage. EF providesan exclusive Peace of Mind program to account for such situations. Discover new places and be inspired by stories from our traveler community. would not be handled. View tour. Thank you for reaching out! Coverage for baggage, airline tickets, travel documents and valuable property in cases of theft or delay. If you wish, you may update it before sending it.]. We paid $70 extra to stay at ******** Blu instead of a larger Airbnb 5 min walk away so we could be in the same hotel 4 consecutive nights. All rights reserved. *This company may be headquartered in or have additional locations in another country. We are so glad that ultimately,we were able to make this right without any additional fees to anyone in your group per the communication you had with one of our team members on July 6,2023. When looking at the quality ratings of the three hotels you stayed at with your tour they are 3 and 4 star rated by Forbes Travel Guide and AAA. If at 44 days or less prior to the departure of your tour, travel restrictions, governmental orders, or other conditions related to the COVID-19 pandemic make it impossible or impracticable for EF to operate your tour as scheduled, or any of the COVID-19 Travel Events referenced are newly imposed such that a postponement of your tour program becomes necessary, then your Group Leader will be offered the same Group COVID-19 Options, or travelers will have the same Individual COVID-19 Options referenced above with the cash refund option increased to all monies paid, less $350. If you like to travel with friends but don't have the liberty to plan, get EF Go Ahead Tours to plan one for you. Both of these refund policies cover only a partial amount of the costs EF has already incurred for each tour. FYI: regarding the class action lawsuit. EF's unmatched global presence As you discussed with one of our Customer Loyalty and Engagement team members, our hotel standards promised to travelers are 3- to 4-star hotels; we do not guarantee any 5-star hotels. We are sorry to hear that you need to cancel and are having challenges doing so. Travel Protection | EF Go Ahead Tours The Travel Protection plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel from tour due to reasons of serious injury or illness requiring hospitalization, financial hardship due to unexpected job loss, jury duty, you or your traveling companion are in the military and called to emergency duty for a national disaster other than war, or severe damage to home. If your browser doesn't ask your location and your city still doesn't appear, try these steps: EF Go Ahead Tours has {1} locations, listed below. Actually, *********** tour supervisor ***** stated that I had to speak with EF Educational Tours about the Non-Refundable portion and gave me their phone number.
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