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Oakley reserves the right to reject any claims under the replacement service. Your Rx, your PD, and a frame you have selected on our website. Code. You can request an itemized receipt from our customer service team after you . Were sorry to hear of your recent experience and wed be happy to look into it for you. product will void warranty. EDIT: Increase from 1 to 3 stars: a customer service rep reached out & offered a substantially discounted pair of glasses & they offered an accelerated delivery service. It's just one more way Zenni makes it easy to get eyeglasses you'll love. The team is happy to give you an update on your order. I went back on the website and uploaded it again. On the 10th I contacted them asking why I had not received my glasses yet. Before we move to external sources, check out the individual product ratings for the items featured in this review: The Larkin: 4.8/5 stars from over 2.5k ratings. I got them in 9 days. States. If you don't have an HSA or an FSA card, up to 80% of insurance companies will reimburse you for the cost of PAIR prescription glasses. 3. Order status. Our custom engraving feature can be added to many of our acetate and plastic frames as long as the temple arms are wide enough. With our new Fast Frame Glasses service - we offer single-vision and non-prescription glasses delivered to your doorstep in just 3-5 business days. Help | Warby Parker Yes, we offer Trivex and Blokz Trivex lenses in a gray sunglass tint for ANSI Z87.1 Safety Glasses. The online order process was super easy, the company kept me updated along the way including when they would ship. The Oakley warranty program does 0. Please contact Oakley Customer Care. Please update your contact email address. Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the Check to make sure your username and password are correct. All our acetate earrings are nickel- and lead-free. Our ANSI Z87.1 safety glasses are made for working in an area that has particles, flying objects, or dust. Express is a shipping option for regular orders with standard processing times and a delivery window of 5-10 business days to the U.S., Europe, and Israel. When applicable, credit will be issued after the We also use third-party cookies that help us analyze and understand how you use this website. Customer Service. You can contact Pair Eyewear via their contact page. Only reason I am not giving one star is because I haven't lost any money in this ordeal, just a waste of three weeks.Update: Funny how they will reply within the comments with an email to respond to as if they care, but wont respond back (six days later and counting). If you have not received a code within 2 minutes, you can re-send it. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. They replaced it free of charge. By submitting text for custom engraving, you must agree that you are the sole or legal owner, or licensee of all rights, including copyright, trademark, trade name, statement, or any other intellectual property included in such design. Helmet replacements are limited to 1 unit per original purchase. Trivex is a registered trademark of PPG Industries Ohio, Inc. Do you want a tint to make your glasses into dark sunglasses?- We offer 3 sunglass tints: Dark Gray, Dark Amber, and Dark Green.- We offer 8 gradient tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blue. Location & Hours New York, NY 10001 Flatiron Get directions Edit business info Other Eyewear & Opticians Nearby Sponsored America's Best Contacts & Eyeglasses 4.7 miles away from Pair Eyewear Never Overpay Buy 2 pairs of glasses & your exam is free! Not sure how it takes two weeks let alone canceling someone's order then making them wait even more time for glasses. $54. 4 months ago. This warranty does not affect the legal rights of customers Approximately 90% of all eye injuries can be easily avoided if wearing appropriate eye protection, like those with ASTM F803 designation. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Just select a standard or gradient lens tint, or choose from our glare-reducing polarized lens selections. Oakleys warranty program does not cover scratched fit. The aspheric lens surface improves visual quality and reduces distortion of the wearers eyes as seen by others. Learn more about our lens options for readers here. Do you want a tint that is lighter, or more colorful to enhance the appearance of your everyday glasses?- We offer fashion tints in Gray, Amber, Green, Blue, Fuchsia, Lavender, Orange, Rose, Yellow and Red. Have a suggestion or need to ask a question? If you need replacement parts for your Oakley eyewear, click here to make your purchase in a few simple steps. determined at Oakley Inc.s Discretion. We will not use or distribute any images or videos that you upload to our Virtual Try-On or Frame Fit tools. How can I track my order status? - Pair Eyewear cover any defects due to improper Fast Frame Glasses: Need glasses in a hurry? 2275 Michael Faraday Dr San Diego, CA 92154-7927. Sorry, we don't provide lens replacement. request is refused, we will provide you with an explanation for that decision and will return your The next day they canceled my order & labeled it a manufacturing issue. Will not be ordering from them again! To compare yourself wearing different pairs, click "TRY ON" on a product listing page, or in your Favorites, for a static front view to see what looks best. After clicking on the Order glasses button, select Non-Prescription in the Prescription Type drop-down window. The higher the index, the thinner the lens will be. First, indicate that you would like reading glasses by selecting Single vision from the Prescription Type drop-down. Please send us your name, email address, order number(s) and any additional details to GLSocialCS@Glasses.com. Its standard for eye protection, ANSI Z87. colors and materials over extended time and This warranty does not affect the legal rights of customers under applicable original eyewear is received by Oakley Account Services. Personalize your contact lens subscription and shop our eyegasses and sunglasses for all your vision needs. Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis. Sorry, a contact lens Rx can only be used for contact lenses. When applicable, credit will be issued after the original eyewear is The Oakley warranty program does not cover any defects due to sunglasses fit with non-Oakley prescription lenses) will void Avoid switching back and forth between glasses, as it will take longer to adapt. The lens that is preselected as a recommended option in Your Lenses during the ordering process will be the best option for your Rx. Reviews | Warby Parker It went on to say that they are behind us responding to customers and will get back to me at their convenienceI tried to call, and got an immediate voicemail that asked me not to leave a voicemail if I had already attempted a communication with then via email. Simply add this option to your order during the check-out process for $5.95. Sorry! I will be ready for every holiday this year, Great idea but I purchased 2 pairs and both lenses cracked, took the frames to my eye dr for lenses and those also cracked within a week from pressure do to the frames. Combined with the AXIS, the CYL corrects an astigmatism. consumer goods. Your exclusive remedy A coating that reduces reflection on the lenses. Next, youll need to input a Near Single or Dual PD (pupillary distance) under the Pupillary Distance dropdown. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Pair Eyewear, Inc. has 3 locations, listed below. Warranty Yes! for such shoes is the warranty given for the shoes sold in the country of use. Limited Warranty UPS never even received the glasses. Warranty claims are to be made through Never received my order. Express Shipping (USPS/UPS/FedEx) Estimated Delivery: 5-10 business days $15.00, Express Shipping Estimated Delivery: 5-10 business days $15.95, Express Shipping Estimated Delivery: 5-10 business days $28.95, Express Shipping Estimated Delivery: 5-10 business days $19.95, 26 English letters, both uppercase and lowercase (a-z, A-Z), Common special characters: ! Under CHOOSE YOUR PAYMENT METHOD, click the box next to "Use my gift card/s". the date of customer mailing. Locate our partner eye doctors in LensCrafters. These numbers are the measurement, in millimeters, of the lens width, nose bridge width, and temple arm length. If you look at LED screens through your polarized lenses, especially in bright sunlight, you might experience a pinching effect, where certain areas of your lenses do not appear to uniformly filter light. We're working hard to get orders delivered as quickly as possible and thank you for your patience and understanding! Luggage damage incurred The applicable warranty for such shoes is Repeat until you have all the glasses you want to order. Day In The CX Life: Pair Eyewear Customer Service A Day In The CX Life With CCW Digital: Meet Emily Stubbs, Associate Director of Customer Service At Pair Eyewear An ecommerce industry leader shares how she manages cross-functional CX across tech teams. Do you accept medical/vision insurance? What about HSA - Pair Eyewear After selecting your frame and lens material you can add your favorite tint from 3 categories listed above Sunglass, Gradient or Fashion Tints. Happy I waited two weeks & still have to walk around blind, not. I have progressives. This product is really cool and unique. or alteration of product voids warranty. How was your experience? Procedures described below to ensure prompt Hubble is the best place to buy affordable contacts and glasses online with free shipping. Its now been over five weeks with no glasses or money, and they received my second return over two weeks ago.Downgraded from two stars to one since at this point I'm not sure I am actually going to get my money back. If your prescription does not include your PD, you can measure it yourself with our guide here. The anti-fog coating is on both sides of the lenses for most glasses and on the backside of the lenses for premium sunglasses. Fast Frame glasses are processed at our Ohio manufacturing facility and delivered within 3-5 business days (U.S. only). Also, there are a lot of frame and lens options to choose from. View Sunglasses View Eyeglasses. Damaged spike receptacles caused by using non-Oakley replacement spikes. We have a line of kids plastic flexible frames that are forgiving and durable. Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount Use coupon code "freemonth" for a free move to Pair and a free month of service! The Fast Frame glasses will include the rush delivery fee ($19 value). Click here to shop now. Technical Support & Inquiries:support@pair.com, Urgent Service:urgent@pair.com[for network or server outages only], Sales Inquiries & New Account Information:sales@pair.com, Billing & Payment Questions:billing@pair.com, Report Network or E-Mail Abuse:abuse@pair.com, Voice: USA & Canada (toll-free): 1.877.724.7638. International: 1.412.381.7247Billing and Support available 247; Sales Department available 10am-6pm weekdays, Eastern, Pair Networks, Inc.2403 Sidney St, Suite 210Pittsburgh PA 15203. will replace the shoes as follows: This footwear warranty does not apply to shoes used outside of the United States. Were a month out! If not, *** dispute it with the credit card company but what an absolute pain and disappointment up to this point. Companies can ask for reviews via automatic invitations. To replace lenses under At a minimum The website should be clear on these delays before people spend their money. 0. If you have any questions, please send an email to ProSite@oakley.com. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. Yes. Color: Plastic frames tend to come in more color options, especially acetate plastic. adapt to their new eyewear within 60 days from the shipping date, Oakley Customer Care will issue a full PD (Pupillary Distance): the PD is the measurement of the distance between your pupils. New glasses often need minor tweaks to fit your face right. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Oakley Here is a list of some optical abbreviations that will help you order your glasses from Zenni Optical: ADD (also NV-ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Items must be returned in their original, unmodified condition. Orders are not able to be experienced excessive wear. warranty time frame of 2 years against manufacturing defects and the "Walk In" repair service is not I have only had a great exprience with them. So nice to change out your glasses and the sunglass toppers are the best! Call our Customer Service department, have an online chat with us, or email us with your order number, and we will be happy to send you one of these tools. alteration of the product will void warranty. A one-time change in frame color, lens color, glasses style, or prescription is available within 60 days Your exclusive remedy for breach of warranty will be the repair or No way of talking to customer service you are sent to chat line which is a bot.i am going to contact my credit card company to get refund, Hi Stephen,Thank you for sharing your feedback. of purchase. Still not found what you're looking for? All of our ASTM tested goggles are tagged as Sport Protective. 2. Ridiculous. Immediately contact our Customer Service department. Please use the size filter to find the one that best suits you. of time from original date of purchase. Rock your style Be yourself in your PAIR! Misuse, We would love an opportunity to help you and have sent a formal request for information via this platform. Next, hover your mouse over the desired section, and select the button titled "Shop Glasses." Here you can see all the Base Frame options. Prescription eyeglasses starting at $95. The applicable warranty for such shoes is Glasses can be made in as little as two hours in-store, why would someone go here? accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown This is ridiculous. Not quite what you were expecting? As a result, the tax calculated on your order may change. will replace the shoes with the same style or equivalent Oakley shoe. Pair glasses are an interesting novelty. How can we help you today? This warranty does not affect the legal rights of Yes! You will receive a shipping confirmation email that will include a tracking number and tracking link of your specific shipper. Pair Eyewear Reviews | Best Company Check out our how-to videos on the website! The consumer must provide the helmet, proof of Often used when a person has no sight in one eye, so both lenses will have the same thickness. We currently offer only clear single-vision lenses in impact-resistant Polycarbonate or Trivex materials for the Sport Protective Goggles. Knowing these numbers can help you choose a frame similar in size when shopping. Thank you Glasses.com. commence on the We guarantee every transaction is 100% secure. Misuse, Note that Pair Eyewear supports live chat. warranty coverage. Kind Regards,HeavenManager|Glasses.com, Information provided by various external sources. Jun 2, 2021. VISA, MasterCard, American Express, Discover, PayPal Express, Amazon Pay, Apple Pay, Google Pay, gift cards, store credit, and HSA/FSA credit cards. However, some insurance companies will accept an invoice copy for reimbursement. Buy one complete pair of prescription eyeglasses or prescription sunglasses & get a second pair free! the product purchased. Go to your Account Overview, click "My TryOn" and then "CREATE NEW VIRTUAL TRY ON.". Buy one pair of eyewear & get 30% off select backpacks. You would apply it to the order during Checkout. Got a $25% discount for my next order. It sounds like they are ripping people off. This is automatically determined using your first name and the first initial of your last name. . We are committed to providing a positive shopping experience for our customers at Zenni. Accessibility Contact Information. These fit to a T, perfect vision and are rich looking. You bet! With a few exceptions, the Rx glasses you order on our website can be turned into Rx sunglasses. Mirrored lenses are created with a highly reflective coating that reduces glare by reflecting light away. Check your inbox for your welcome reward. A standard shipping fee of $4.95 (U.S.) will apply to the rest of the order. Learn more. If you have ADD or NV-ADD on your Rx, you can get lined bifocals or unlined progressive glasses. Placed order at the the 1st of the month. Got feedback on our new website? Half-rim frames are great for people with slim faces. Buyer beware. 0: 0. If you dont have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account used to place the order. within the applicable Two Year OS: Latin for Oculus Sinister, meaning the left eye. Click on the item (s) you want to exchange. Glasses fog up when you move from hot to cold environments, wear a mask or helmet, engage in outdoor activities or chores such as cooking. Smith Customer Support The Polka-Dot: 4.8/5 stars from 176 ratings. Waited forever for my order and when I would check for tracking, it took me to a page that didnt exist! Scratches caused by improper care or abuse are not covered by this warranty. Most people have an astigmatism. The customer service department argues tooth and. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. As such, our policies below may not reflect current shipping timelines. warranty does not affect the legal rights of customers under applicable state or national laws governing UV light is invisible to the human eye, but it is UV light that gives us a sunburn, and too much exposure to it can damage the eye. You bet you can! BBB Business Profiles may not be reproduced for sales or promotional purposes. processing of a redo, please call Oakley Fill out the form below to get a personal response from a real pair Networks employee. PAIR EYEWEAR - New York, New York - Eyewear & Opticians - Yelp Enter the 6 digit code sent to the phone number ending in undefined. Buy one complete pair of prescription eyeglasses or prescription sunglasses & get a second pair free! Limited warranty is valid for a one year period dependent upon The customer service department argues tooth and nail. credit upon receipt of the original order. Glasses. Help | Warby Parker. 15 uses today. or alteration of product voids warranty. life-time manufacturers warranty. warranty coverage. Repair Your Costas If your last adventure has left your Costas in need of repair, our team of experts is available to help. To inquire about working with Zenni, please send a detailed message to socialmedia@zennioptical.com. To ensure total satisfaction, Oakley Customer Care will provide the corrected order at no charge upon 3. Warby Parker | We've Got Your Eyes Covered The first numbers are typically the manufacturers style number and a color code. Lenses will be replaced in the identical form, and prescription changes will not be I requested them to rush the order and got no response.In order to make this right, the company would AT LEAST refund my shipping charges and ideally offer a full refund or a complimentary pair of glasses, Hi Tara,Thank you so much for sharing your experience. UV: the abbreviation of ultraviolet. lenses. Authorized Oakley Dealer that clearly shows the purchase details. When the lenses are out of the sunlight, they become clear again. Easy to order, found the exact frame I was wearing. Replied to 44% of negative reviews. We do not accept insurance. Do you offer international shipping? assistance, as email inquiries may be That's easy! Please note the following conditions for returns: By following our return policy, we can continue to provide top-quality products and services to our valued customers. Pair Eyewear: Customizable Glasses and Sunglasses Titanium frames are generally very light. fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. If your doctor didnt write out a separate reading prescription then youll need to calculate it yourself. If you sent them back for inspection, we will inspect them and email you the inspection results. They show more of your face than full-rim frames, and are more durable than rimless glasses. We certainly do our best to fulfill orders and ship as quickly as possible. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. establishes the criteria for using, testing, marking, choosing, and maintaining eye protection to prevent or Download our mobile app for faster checkout. Your email address is invalid for order communications. Don't run. After a bit of back and forth, finally was able to return them for a replacement. Free shipping and free frame adjustments. We offer night driving clip-ons that can easily be made for any frame except our magnetic frames. Anyone who experiences foggy lenses can benefit from adding anti-fog coating to their glasses order. date of purchase. Each Fast Frame includes the 3-5 business days rush delivery fee ($19 value). A full list of the countries where we ship glasses is available on the Payment Page. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Please contact Oakley Customer Care at 1-800-403-7449. I then, immediately emailed indicating I had done so and asking for confirmation that they have everything they need. In-store, I have never seen prices double once insurance is added. For a Single PD, if you were only given one PD measurement, it is most likely for distance so you will need to subtract 3 to calculate your near single PD. I have a dozen or more toppers. Latin for "flat." not apply to shoes used outside of the United States. available. We offer aspheric lenses for our standard 1.67 high index lens, Blokz 1.67 high index lenses, Blokz tinted 1.61 high index lens, Blokz tinted 1.67 high index lens, Blokz photochromic 1.61 high index lens, and Blokz photochromic 1.67 high index lens. I received my glasses several days earlier than quoted. They hang up on you if you call and talk to sales trying to get info.THIS COMPANY IS A SCAM! Save an average of $100 by using your benefits, no matter which insurance carrier you have. Call our Customer Service department, have an online chat with us, or email us with your order number, and we will be happy to send you one of these tools. You can order different pairs of glasses for your whole family on one order, with all different prescriptions. We have videos that show how to swap lenses from one frame into another. To learn more about prism corrections, click here. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. Visit Our Help Center; Chat Support 24/7; Email (800) 211-2105 English 5AM - 9PM PT Espaol & Franais 5AM - 9PM PT; Shop All. footwear This warranty does Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic. Please reach out to the customer service team at hello@paireyewear.com, through the live chat on the website, or via phone at (646) 389-9692. only valid with proof of purchase It depends on the frame whether text or icons can be engraved, as well as placement options (inside the temple arm or outside). We can also take phone & email orders. The online order process was super easy, the company kept me updated along the way including when they would ship. Selecting Your Frames. All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or Hands down, Credo is the most read more, The newly renovated Walmart Vision Center is under new management and has a new read more, Eye Exams available. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer Many of our acetate and plastic frames can be engraved with custom text. Authorized Oakley Dealer. We will be following up shortly, again we are so sorry this hasn't been addressed sooner.Kind Regards,HeavenManager|Glasses.com. Log into your account and look up the previous order. Refer to the following chart to see what size is appropriate for you. products will void warranty. Yes! customers under applicable state or with the same style or equivalent Oakley shoe. They're customer service wasn't of any help either. You're a few clicks and taps away from getting the full MVP treatment. All Zenni Optical eyeglasses come with Anti-Scratch Coating and UV Protection Coating that are both absolutely free. This creates computer vision in the top of your lens, and reading vision in the bottom! Non-Zenni frames: Some frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). If this is in the SPH section of an Rx, it means no nearsighted or farsighted correction is needed. 6,624,843. You send an email regarding never receiving your glasses (14 days since it was shipped) only to get an auto response telling you it will be up to 5 business days for them to respond! Will definitely use again! This is why they get a star. To minimize processing delays, please contact Oakley Customer Care at 364. Click here to shop now. proof of purchase from an I contacted customer service and they said, they are just offering a 40% discount, which does me no good since my coverage is way better than 40% off. Please follow the Product Return If you have a strong Rx, a higher lens index number will give you a thinner lens. state or Need to submit a payment? We also offer a 2D try-on feature called Zenni Frame Fit, for those who just want to upload a picture and get a basic idea of how a frame will look. Find out how we combat fake reviews. and the name of the Authorized Oakley Dealer from which the item was purchased). Initiating a return is simple! If you are not completely satisfied with your purchase, you may return the items within 14 days of receipt of the merchandise for a refund of the purchase price (minus any amount paid for shipping), or within 30 days of receipt of merchandise for a one-time-use store credit equal to the purchase price (minus any amount paid for shipping). The team is happy to give you an update on your order. Loginto the Account Control Center. Once you find the perfect frame, click "Select Lenses" to begin checkout. any defects due to improper use, improper repair, physical damage, neglect & improper fit. In all they costed me half what I paid for at my local eyeglass center. Customer service is tops. Shop All Glasses; Sunglasses; Transitions . SAVINGS INCOMING: up to 50% off sunglasses, Dont miss your chance to get 40% off Prescription Lenses. Were sorry to hear of your recent experience and wed be happy to look into it for you. We also ensure all reviews are published without moderation. material or workmanship for 100 days from the date of purchase. purchase. NOTE: The gift card number will be encrypted for your security. 2. You can also find something similar in any hardware or drugstore. . the product purchased. Most glasses prescriptions are considered distance single vision unless your doctor noted it was for reading or computer. Love! (clearly showing the purchase date Uploading a video is easythe hard part is deciding which frame to buy when you can try on up to 50 frames! That's all you need. Contact Information 251 W 87th St Apt 66 New York, NY 10024 Visit Website (646) 389-9692 Customer Reviews 1.96/5 Customer Complaints 128 complaints closed in last 3 years 26 complaints closed. They accepted our insurance easily. Subtotal: $ 0.00. or 4 payments of $ 0.00 with. the Complete check-out and get ready to receive your new pair of readers! +Add $15. You have 30 days for any returns. Polarized lenses are known to improve visibility with driving, especially in severe weather conditions, therefore making you a safer driver.