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Help us improve this article with your feedback. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? As Vivid Seats is not directly affiliated with any venues or box offices, we cannot provide accurate in You will receive an email notification as soon as the seller confirms your order. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? I no longer wish to sell these tickets. My tickets were lost/destroyed/stolen. Your tickets will be re-sent to your email address on file. Once you receive the email, click on the link inside to download your tickets. Can I receive them via email instead? Vivid Seats | How to Accept Electronic Ticket Transfer from SeatGeek Once you have located the email with your ticket transfer, click the link or button to accept your tickets and follow the prompts to create an account. My theater seats don't appear to be side by side, why is that? Whether you prefer Santa or sand, theres something for everyone. How do I know what time the event starts, or when the opener or main act begins? Why do I need to pick up my tickets? Can I ask to receive my tickets earlier if Im giving them as a gift? How do I accept my Mobile Electronic Transfer tickets? A full-service national event ticket marketplace. Yes! What are the requirements to list my tickets for sale? Sorry we couldn't be helpful. No. In most cases, the seller has not yet transferred the tickets. Alternatively, you may use, Crowne Plaza Times Square Manhattan, an IHG Hotel, Road tripping through New York's Hudson Valley. I still havent received my tickets. How do I Confirm or Reject and Deliver Sales via the Mobile App? Getting tickets and nabbing perfect seats with Vivid Seats is simple and secureall ticket purchases are protected by our 100% Buyer Guarantee. Email Delivery Email Delivery refers to a delivery method in which tickets are delivered electronically. Do I need to bring this to my event? We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. I ordered email tickets but do not have access to a printer. Your credit card will not be charged, unless you don't honor a sale that you confirmed.Please note, you may see a pending charge of $1 on your credit card account; this is simply a temporary authorization hold to ensure the account is active; it will drop off automatically within a few days. Find the order you need tickets resent for, and click on "Tickets Ready". Doing so is very easy, and you can place this request in just a few clicks! Can I search by quantity, price, or seat location? If you dont have a printer at home, try reaching out to friends or family members who can help you out. No. What types of tickets can I sell? I've bought tickets from them before but always instant download so I've never had to depend on tickets being delivered. Selling Tickets for Tennessee Vols Home Games. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Click on "Get Tickets". Can I cancel an order Ive already placed? Do I need to bring this to my event? If the problem persists, please contact our Customer Service team for further assistance. Your tickets will be re-sent to your email address on file. or with a different browser (Chrome, Internet Explorer, Firefox). What types can't I sell? Do you have the email with the tickets that the seller sent. more, You seem to have JavaScript disabled. I received an order summary email after placing my order. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Clicking the link inside this email. Log into your Vivid Seats account and click the "Order History". Help us improve this article with your feedback. The best places to travel in May in the US. Did you find it helpful? What do I do? Will I be charged for listing tickets on your site? Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. I still haven't received my tickets. Will I get them before my event Tickets may be delivered in the following ways: Mobile E-tickets; Email Delivery/Instant Download; Shipping Why cant I order a specific number of tickets? The seller did eventually send the tickets--- in time for us to miss the show by half an hour. Tickets may be delivered in the following ways: If tickets scheduled for Special Delivery become available earlier than expected, the seller may email them to your designated email address or ship them to your designated shipping address. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. I don't want to sell my tickets anymore. These order summary emails are sent after any order is placed through Vivid Seats, and they sim We cannot accommodate special requests related to the timing of ticket delivery. Can I bring a camera, food, drinks, or lawn chairs to my event? Where do I begin? Can Vivid Seats purchase my tickets from me instead. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-call window or from a representative at a location on or near the venue premises. Please note that while many tickets are available for immediate delivery, sellers do not always have the tickets "in hand" at the time an order is placedespecially if that order is placed well in advance of the event date. + the only ticket rewards program around. As soon as the seller has received the tickets, they will ship them to you. Yes! If the tickets become available from the seller earlier, they may be emailed to you, sent by secure electronic ticket transfer, or we may contact you to confirm a delivery address so the tickets can be shipped. What are Email Delivery and Instant Download tickets? If I purchase both sets, will the seats be together? How do I remove my listing? You can purchase tickets online or via the Vivid Seats app; if youd like to order by phone, simply visit our Help Center to find the contact information to do so. How do I download and save my e-tickets? 1 post 1 review Please do not purchase tickets through Vivid Seats 5 years ago Save Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. We have a lengthy thread here already with many complaints. Are these higher-priced tickets better? Why do I need to enter my address and credit card information before By an hour before the event, Vivid Seat told us the seller said they had sent the tickets and that there was nothing more they could do for us. Help us improve this article with your feedback. Ticket Pricing 10 How are ticket prices determined? If I wait to buy, will ticket prices change? Vivid Seats does not care about their buyers-- only their sellers; or rather, only that they have no involvement at all. A full-service national event ticket marketplace. Shipping, Instant Download, Email, & Mobile E-ticket Delivery : Vivid Can I have them resent to me? In many cases, different listings for the same event may display a variety of delivery methods; this happens because different sellers often receive their tickets in a variety of ways from the same venue box office, team, or artist. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Yes Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Yes I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. A full-service national event ticket marketplace. From there, simply click the red Download Tickets button, and the PDF ticket file will begin downloading to your computer. Why can't I add more than one set of tickets to my shopping cart? Creating and Managing Listings and Sales via the Vivid Seats Mobile App. Yes Email Delivery : Vivid Seats Customer Support The delivery method is displayed for each ticket listing throughout the browsing process, as well as on the first page of the checkout process. Are these higher-priced tickets better? When will I receive my tickets? Doing so is very easy, and you can place this request in just a few clicks! No. Moral of the story: Do your research BEFORE you spend your money. A full-service national event ticket marketplace. Will my seats be side by side? Log into your Vivid Seats account and click the Order History. I found two separate listings for tickets in the same section and row. How do I use my promotional code? Vivid Seats | Buy Tickets on the App Store No. What do I do if my event is cancelled? What restrictions are there when using the Mobile App? Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. I lost the email that contained the link to download my e-tickets. If you have any issues, check that you have the latest version of Adobe Reader installed on your computer, then try opening the link to the PDF files in a different web browser. Will I get them before my event? 2021 Vivid Seats Ltd. All rights reserved. Yes How do I change the pickup name for my order? Sorry we couldn't be helpful. 5. A full-service national event ticket marketplace. The tickets I received are different from what I ordered. Yes 2. The name on the ticket is the name of the original purchaser, but you wont have any issues entering the event. A full-service national event ticket marketplace. Why havent I received my order? Do I need to print these tickets? Sorry we couldn't be helpful. What happened? The listing I want to order includes more tickets than I need. Help us improve this article with your feedback. 5. I do not know why a seller would do this? Please buy tickets from people. The name on my ticket is not mine. How do I maintain my listing via the Mobile App? This is the version of our website addressed to speakers of English in the United States. Did you find it helpful? Clicking the link inside this email will direct you to the order in your Vivid Seats account. We spent $700 and had our experience ruined for really no good reason. Will I have issues at my event? When accepting your tickets, you may be asked to enter additional information, it is essential that all of this information is filled out completely and correctly in order to ensure proper delivery. I am having trouble "accepting" my Electronic Transfer - Support You'll receive an order confirmation email and a second email that exp. What types of tickets can I sell? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". If this happens, we may contact you to confirm your shipping information. I still havent received my tickets. Help us improve this article with your feedback. Always check your junk and spam folders as well! Once these details have been finalized, we will email you detailed delivery instructions, along with an emergency contact phone number. 1. Will I receive compensation if my event is rained out, postponed, or rescheduled? All tickets are guaranteed to be completely We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. 2021 Vivid Seats Ltd. All rights reserved. Do tickets ever include additional perks such as VIP amenities? How do I know if the seller has confirmed my order? Servants Tickets | Vivid Seats If you are purchasing for an event months in advance, the tickets may not be printed by the box office yet. No. In some cases, we may be able to have lost or stolen tickets reprinted and reissued with new barcodes and/or resent via email; contact our Customer Service . I did not receive a transfer email. - Vivid Seats Help So, grab your seats, they're guaranteed - just like your 11th ticket on us*. I ordered email tickets but do not have access to a printer. No. Where do I begin? When will I receive my tickets? - Vivid Seats Help 4. Once your order has been confirmed, you will receive an expected delivery date in your confirmation email. Often, floor seats/front row seats can be some of the most expensive tickets at a show. We spent $700 and had our experience ruined for really no good reason. Vivid Seats Help Troubleshooting Troubleshooting I did not receive a transfer email. My theater seats don't appear to be side by side, why is that. When should I expect my tickets? Sellers generally finalize delivery details closer to the event date. Did you find it helpful? Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? How do I change/edit my account email address and/or Paypal information? Once your tickets have . Sorry we couldn't be helpful. Log into your Vivid Seats account and click the Order History. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. A full-service national event ticket marketplace. 2021 Vivid Seats Ltd. All rights reserved. Will I have issues at my event? Please visit our additional FAQ pages for more information on delivery methods we offer: Shipping, Instant Download, Email, & Mobile E-ticket Delivery, Special Delivery: Will Call, Local Pickup, On-site Services, Paperless Delivery, Did you find it helpful? For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Servants floor seats can provide a once-in-a-lifetime experience. From there, simply click the red "Download Tickets" button, and the PDF ticket file will begin downloading to your computer. Will I be charged for listing tickets on your site? Be sure to type in all of the information manually, as auto-filling may not trigger the button to continue on to the next step of the process. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. In the event that we ca Each venue has unique policies regarding such items. Can I transfer my Electronic Transfer tickets to someone else? See all 19 articles. My tickets sold, how do I confirm the sale? - Vivid Seats Customer Support How do I proceed. Log into your Vivid Seats account and click the "Order History". My tickets are being shipped. 1. How do I know if the seller has confirmed my order? Why havent I received my order? This occurs when the requested tickets have not yet been printed or issued by the team or box office, but are guaranteed to the seller, as is often the case with season tickets or fan club tickets. How do I determine the seat numbers for a ticket listing? Additionally, if you are having trouble accepting your tickets, please try again with a different device (tablet, laptop, smartphone, desktop, etc.) I am having trouble accepting my Electronic Transfer, what should I do? How long will it take for me to receive payment? How will I know how to pick up my tickets? - Vivid Seats Customer Support I lost the email that contained the link to download my e-tickets. Can A full-service national event ticket marketplace. Help us improve this article with your feedback. I've never purchased from Vivid Seats before. What is the process? If tickets are available earlier or via a different delivery method, we will email you with all necessary information. Yes! Find the order you need tickets resent for, and click on "Tickets Ready". How do I get the tickets I sold to the buyer? We'll get you there. Can I exchange my tickets for a different quantity, or for tickets to another date or event? 4. Be sure to check that your email on file is accurate! If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Selling Tickets : Vivid Seats Customer Support 2021 Vivid Seats Ltd. All rights reserved. The maximum price tickets for Servants could be front row or center . Learn how to accept your electronic ticket transfer from SeatGeek through Vivid Seats. You can purchase tickets online or via the Vivid Seats app; if you'd like to order by phone, simply visit our Help Center to find the contact information to do so. Clicking the link inside this email will direct you to the order in your Vivid Seats account. Can you re-send it? Did you find it helpful? Can I contact the seller to negotiate the price of tickets? Can I ship tickets using my own label or via a different carrier? Please do not purchase tickets through Vivid Seats Sorry we couldn't be helpful. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Once these details have been finalized . How are tickets on your site delivered? - Vivid Seats Customer Support I still haven't received my tickets. 2021 Vivid Seats Ltd. All rights reserved. The best places to visit in December in the US. From there, your active orders will appear. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Can I bring a camera, food, drinks, or lawn chairs to my event? Is it possible to split an order between multiple forms of payment? Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. No. Did you find it helpful? I want to sell my tickets. To use our mobile site, please enable JavaScript. My tickets sold, how do I confirm the sale? Sellers generally finalize delivery details closer to the event date. For your protection, we treat all orders as requests until the respective seller confirms the order. Did you find it helpful? How can I become part of the Professional Seller Program? Fro. To confirm your listing, log into your account at VividSeats.com and click "Sales" on the Listing Manager page. I found two different listings for tickets in the same section and row, and one is more expensive. We believe that nothing beats being at your favorite events in person, and were committed to getting you to the events you love easily and more often. There, you will see a list of all the orders that you still need to confirm and the links to do so. How do I create a ticket listing in the mobile app? Sorry we couldn't be helpful. The third party did not send us the electronic tickets. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. Sometimes Vivid Seats offers VIP Servants meet and greet tickets, which can cost more than front row seats or floor tickets. 3. 1. How do I know what section, row, and seat numbers to list for my tickets? General Ticket Information : Vivid Seats Customer Support Can I contact the seller to negotiate the price of tickets? Help us improve this article with your feedback. 2021 Vivid Seats Ltd. All rights reserved. The tickets I received are different from what I ordered. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. A full-service national event ticket marketplace. That's too bad. You can also monitor the status of your order by logging in to your Vivid No, you dont need to bring the order summary to your event. You can also monitor the status of your order by logging into your Vivid Seats account. 2021 Vivid Seats Ltd. All rights reserved. For your protection, we treat all orders as requests until the respective seller confirms the order. Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-call window or from a representative at a location on or near the venue premises. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. When your tickets are ready, we will send a follow-up email with any additional information needed to receive them. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Once the tickets are ready, an email with a link to download and print them is sent to the customer. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. With one of the widest selections of tickets and events, and our award-winning Customer Service team standing by to assist you, Vivid Seats is your ultimate partner for lifes most exciting moments. 2. Why is there a delivery fee for Special Delivery? These tickets are commonly referred to as "e-tickets." How do I know what section, row, and seat numbers to list for my tickets?